Unable to print

Follow steps given below :

Step 1:
Check if the printer is connected to the computer and switched on.

Step 2:
Check if the printer is installed properly (device manager)

Step3:
Check if Print Spooler is started.

Step 4:
Check if the printer services and startup applications are running.

Step 5:
Check for any stuck print jobs,
- If there are print jobs which are stuck then try the following.
o Stop print spooler service
o Clear “C:\windows\system32\spool\PRINTERS” folder
o Start print spooler

Step 6:
Check if the printer is configured to use the port on which it’s connected

Step 7:
If the prints are blank then try the following,
- Clean ink cartridge head via printer properties
- Check if ink cartridges are empty or not

Step 8:
If the paper is jammed in the printer, then ask the customer to remove the stuck paper or ask him to contact the printer vendor.

Steps 9:
If the prints are blurry then try to align the printer.

Unable to uninstall or install .net framework

Follow these steps :

a) Go to add/remove programs. Click the "show updates" checkbox at the top if you
are running Sp2. Remove Updates 886903 and 867460 and also remove any other versions of .Net framwork showing up.

b) If the above steps fail, go ahead and rename the folder C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 to C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322old.

c) Delete the following registry keys if they are present:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\PendingUpdates\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\policy\v1.1 and v2.0 and v3.0

d) Download Windows Install Cleanup Utility by following the article http://support.microsoft.com/kb/290301 and remove any other versions of .Net framework showing up in cleanup utility.



e) Also download the Net Framework cleanup tool from http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx and you can download the tool from the left side of the page under the section "USEFUL TOOLS".



f) Download and run the tool and select the option "Remove All Versions" and click Remove all and all versions of Net framework will be removed if you have not completely removed Dot Net in previous steps.You may have to restart your computer after this step for the changes to take effect.

g) Download the following files from the links given below and Install them.


DOTNETFX

http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

.NET FRAMEWORK 1.1 Service pack 1

http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en

h) Then Visit windows update website and you will get the prompt to install both the updates 928365 and 928366 and install them on the system and this time they will get installed without any issues.



i) Then you can download the latest versions of Net framework like 2.0 and install them if customer wants. Also you can install Net framework 3.0 if its being used by the customer. But make sure you install 2.0 first and then install 3.0 as you may encounter some issues if you try installing 3.0 directly after installing Net Framework 1.1.

Window update not working

Follow steps given below :

1. stop the automatic service start>run>cmd>net stop wuauserv
2. rename the software distribution folder in c:\windows to softwaredistribution.old
3. register all the dll files for the windows update(Using dial a fix)
4. check the BITS service
5. start the AU start>run>cmd>net start wuauserv
6. try to do the updates from IE