Follow steps given below :
Step 1:
Check if the printer is connected to the computer and switched on.
Step 2:
Check if the printer is installed properly (device manager)
Step3:
Check if Print Spooler is started.
Step 4:
Check if the printer services and startup applications are running.
Step 5:
Check for any stuck print jobs,
- If there are print jobs which are stuck then try the following.
o Stop print spooler service
o Clear “C:\windows\system32\spool\PRINTERS” folder
o Start print spooler
Step 6:
Check if the printer is configured to use the port on which it’s connected
Step 7:
If the prints are blank then try the following,
- Clean ink cartridge head via printer properties
- Check if ink cartridges are empty or not
Step 8:
If the paper is jammed in the printer, then ask the customer to remove the stuck paper or ask him to contact the printer vendor.
Steps 9:
If the prints are blurry then try to align the printer.
Monday, March 8, 2010
Unable to uninstall or install .net framework
Follow these steps :
a) Go to add/remove programs. Click the "show updates" checkbox at the top if you
are running Sp2. Remove Updates 886903 and 867460 and also remove any other versions of .Net framwork showing up.
b) If the above steps fail, go ahead and rename the folder C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 to C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322old.
c) Delete the following registry keys if they are present:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\PendingUpdates\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\policy\v1.1 and v2.0 and v3.0
d) Download Windows Install Cleanup Utility by following the article http://support.microsoft.com/kb/290301 and remove any other versions of .Net framework showing up in cleanup utility.
e) Also download the Net Framework cleanup tool from http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx and you can download the tool from the left side of the page under the section "USEFUL TOOLS".
f) Download and run the tool and select the option "Remove All Versions" and click Remove all and all versions of Net framework will be removed if you have not completely removed Dot Net in previous steps.You may have to restart your computer after this step for the changes to take effect.
g) Download the following files from the links given below and Install them.
DOTNETFX
http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en
.NET FRAMEWORK 1.1 Service pack 1
http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en
h) Then Visit windows update website and you will get the prompt to install both the updates 928365 and 928366 and install them on the system and this time they will get installed without any issues.
i) Then you can download the latest versions of Net framework like 2.0 and install them if customer wants. Also you can install Net framework 3.0 if its being used by the customer. But make sure you install 2.0 first and then install 3.0 as you may encounter some issues if you try installing 3.0 directly after installing Net Framework 1.1.
a) Go to add/remove programs. Click the "show updates" checkbox at the top if you
are running Sp2. Remove Updates 886903 and 867460 and also remove any other versions of .Net framwork showing up.
b) If the above steps fail, go ahead and rename the folder C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322 to C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322old.
c) Delete the following registry keys if they are present:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\PendingUpdates\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v1.1.4322
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\policy\v1.1 and v2.0 and v3.0
d) Download Windows Install Cleanup Utility by following the article http://support.microsoft.com/kb/290301 and remove any other versions of .Net framework showing up in cleanup utility.
e) Also download the Net Framework cleanup tool from http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx and you can download the tool from the left side of the page under the section "USEFUL TOOLS".
f) Download and run the tool and select the option "Remove All Versions" and click Remove all and all versions of Net framework will be removed if you have not completely removed Dot Net in previous steps.You may have to restart your computer after this step for the changes to take effect.
g) Download the following files from the links given below and Install them.
DOTNETFX
http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en
.NET FRAMEWORK 1.1 Service pack 1
http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en
h) Then Visit windows update website and you will get the prompt to install both the updates 928365 and 928366 and install them on the system and this time they will get installed without any issues.
i) Then you can download the latest versions of Net framework like 2.0 and install them if customer wants. Also you can install Net framework 3.0 if its being used by the customer. But make sure you install 2.0 first and then install 3.0 as you may encounter some issues if you try installing 3.0 directly after installing Net Framework 1.1.
Window update not working
Follow steps given below :
1. stop the automatic service start>run>cmd>net stop wuauserv
2. rename the software distribution folder in c:\windows to softwaredistribution.old
3. register all the dll files for the windows update(Using dial a fix)
4. check the BITS service
5. start the AU start>run>cmd>net start wuauserv
6. try to do the updates from IE
1. stop the automatic service start>run>cmd>net stop wuauserv
2. rename the software distribution folder in c:\windows to softwaredistribution.old
3. register all the dll files for the windows update(Using dial a fix)
4. check the BITS service
5. start the AU start>run>cmd>net start wuauserv
6. try to do the updates from IE
Monday, December 14, 2009
Outlook Express message appears blank and has no attachment
1) To resolve this behavior, clear the Temp and Temporary Internet folders:
2) In Internet Explorer, on the Tools menu, click Internet Options.
3) On the General tab, click Delete Files, click OK, and then click OK again.
4) In Windows Explorer, click to expand the hard disk letter, click to expand Windows, and then click to expand Temp.
5) Select all of the files, and then on the File menu, click Delete.
Click Yes.
2) In Internet Explorer, on the Tools menu, click Internet Options.
3) On the General tab, click Delete Files, click OK, and then click OK again.
4) In Windows Explorer, click to expand the hard disk letter, click to expand Windows, and then click to expand Temp.
5) Select all of the files, and then on the File menu, click Delete.
Click Yes.
hard drive icon missing from MyComputer
Download Tweak UI and install it
Start Tweak UI
Click the (+) sign near the My Computer section
Select Drives
Put a checkmark near the drive-letters that you want to unhide
Click Apply, OK
TweakUI
http://download.microsoft.com/download/f/c/a/fca6767b-9ed9-45a6-b352-8...fb2a267
Start Tweak UI
Click the (+) sign near the My Computer section
Select Drives
Put a checkmark near the drive-letters that you want to unhide
Click Apply, OK
TweakUI
http://download.microsoft.com/download/f/c/a/fca6767b-9ed9-45a6-b352-8...fb2a267
Configure outlook to be the default mail client
A. Outlook 98 and Outlook 2000 will prompt you when starting to set as the default mail client if they are not already configured as such however if you checked the "Don't ask me this again" box you cannot display this dialog.
To force Outlook 98 and 2000 to check type the following:
C:\> "c:\program files\microsoft office\office\outlook.exe" /checkclient
Click Yes to the
"Outlook is not currently your default manager for Mail and News.
Would you like to register Outlook as the default manager?"
displayed message.
Clicking Yes updates the following registry entries which you can also manually update (and will need to for older Outlook clients such as Outlook 97)
Start the registry editor (regedit.exe)
Move to HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
Double click the (Default) value and set to "Microsoft Outlook" (don't type the quotes)
Move to HKEY_CLASSES_ROOT\mailto
Double click the (Default) value and set to "URL:MailTo Protocol" (don't type the quotes)
Double click the EditFlags value and set to 02 00 00 00
Double click the URL Protocol value and clear
Move to the DefaultIcon folder (HKEY_CLASSES_ROOT\mailto\DefaultIcon)
Double click the (Default) value and set to
"C:\Program Files\Microsoft Office\Office\outllib.dll",-12
Move to HKEY_CLASSES_ROOT\mailto\shell\open\command
Doucle click (Default) and change to
"C:\Program Files\Microsoft Office\Office\outlook.exe" -c IPM.Note /m "%1"
Alternate values (such as Lotus Notes) are:
"C:\Program Files\notes\notes.exe"=C:\WINNT\notes.ini %1
Reboot the computer
To force Outlook 98 and 2000 to check type the following:
C:\> "c:\program files\microsoft office\office\outlook.exe" /checkclient
Click Yes to the
"Outlook is not currently your default manager for Mail and News.
Would you like to register Outlook as the default manager?"
displayed message.
Clicking Yes updates the following registry entries which you can also manually update (and will need to for older Outlook clients such as Outlook 97)
Start the registry editor (regedit.exe)
Move to HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
Double click the (Default) value and set to "Microsoft Outlook" (don't type the quotes)
Move to HKEY_CLASSES_ROOT\mailto
Double click the (Default) value and set to "URL:MailTo Protocol" (don't type the quotes)
Double click the EditFlags value and set to 02 00 00 00
Double click the URL Protocol value and clear
Move to the DefaultIcon folder (HKEY_CLASSES_ROOT\mailto\DefaultIcon)
Double click the (Default) value and set to
"C:\Program Files\Microsoft Office\Office\outllib.dll",-12
Move to HKEY_CLASSES_ROOT\mailto\shell\open\command
Doucle click (Default) and change to
"C:\Program Files\Microsoft Office\Office\outlook.exe" -c IPM.Note /m "%1"
Alternate values (such as Lotus Notes) are:
"C:\Program Files\notes\notes.exe"=C:\WINNT\notes.ini %1
Reboot the computer
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