Monday, March 8, 2010

Unable to print

Follow steps given below :

Step 1:
Check if the printer is connected to the computer and switched on.

Step 2:
Check if the printer is installed properly (device manager)

Step3:
Check if Print Spooler is started.

Step 4:
Check if the printer services and startup applications are running.

Step 5:
Check for any stuck print jobs,
- If there are print jobs which are stuck then try the following.
o Stop print spooler service
o Clear “C:\windows\system32\spool\PRINTERS” folder
o Start print spooler

Step 6:
Check if the printer is configured to use the port on which it’s connected

Step 7:
If the prints are blank then try the following,
- Clean ink cartridge head via printer properties
- Check if ink cartridges are empty or not

Step 8:
If the paper is jammed in the printer, then ask the customer to remove the stuck paper or ask him to contact the printer vendor.

Steps 9:
If the prints are blurry then try to align the printer.

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